APCs: An Important Primary Care Resource for Value-Based Care
Health systems should look to advanced practice clinicians, including nurse practitioners and physician assistants, as qualified providers who can fill the gaps in primary care resulting from a declining supply of primary care physicians.
A New Approach to Support Staffing in Physician Practices
Organizations should adapt support-staffing levels for physician practices using a comprehensive approach, including a variety of factors such as provider mix, productivity, and the level of patient access.
How One Florida Healthcare Organization Tackled Recruitment Challenges and Saved $3M
Health First exceeded its goals for improving new hire retention rates and satisfaction, resulting in significant cost savings and happier hiring managers.
Medical Trainees Learn to Recognize Clinical Overuse
Brandon Combs says a voluntary writing exercise at University of Colorado School of Medicine helps medical trainees reflect on patient harms arising from clinical overuse.
Preparing the Healthcare Workforce for Value
Healthcare leaders are taking various steps to ensure their workforces evolve to meet the demands of value-based care, but long-term solutions require collaboration across the spectrum of care.
Registration Academy Improves Performance
St. Joseph Health’s homegrown training program reduced the average training time for new hires by 25 percent and decreased training costs per trainee by $1,400.
Helping Clinical Leadership Manage and Control Nurse Staffing Costs
Clinical and financial staff must work together in order to create a nurse staffing strategy that serves the organization’s needs.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Ask the Experts: Physician Office Staffing
At what size should a medical practice consider hiring a controller and what is the current salary for such a position?