4 Steps for Effective and Efficient Patient Prepayment
William Todd Andros explains how hospitals and health systems can improve patient payment.
Reducing Bad Debt with Flexible Patient Financing Options
Steve Burr describes how healthcare organizations can improve collections by giving patients choices about how and when to pay.
Improving Patient Customer Service with Open Communication
Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.
Best Practices for Improving Patient Collections
This article highlights a white paper that analyzes the results of two recently fielded surveys about the current state of patient collections and emerging best practices to improve performance.
Patient Friendly e-Bulletin: November 2017
Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Baylor Scott & White Revamps Patient Payment Processes, Saves $1.5M in Agency Fees
A Dallas-based health system increased POS collection by incorporating more up-front discussions on patients’ out-of-pocket costs and offering more payment options.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
The Patient is Always Right
David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.
Augmenting Price Transparency With New Strategies
Taking the right approach to designing healthcare benefits and provider networks could enhance price transparency in a way that allows healthcare consumers to become smarter shoppers.