Improving Patient Acquisition and Retention With Digital Care Coordination
By improving the patient experience from the first communication with a provider to post-discharge care, a healthcare organization can help attract and retain more patients.
Price Transparency: The View from Washington
HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
Cost Estimates Encourage Timely Payment, Loyalty
Providing cost estimates facilitates financial transparency and encourages timely payment. As an added benefit, nearly 70 percent of patients say if they received a cost estimate, they’d be more likely to recommend the organization to a friend.
Patient-Centric Aid in a Consumer-Driven Marketplace
An adaptive financial assistance system that bills according to a patient’s economic situation can encourage better rates of patient payment.
Imagining a More Consumer-Centric Approach to Patient Financial Communications
HFMA, the AHA, and AHIP have developed a guide for healthcare consumers designed to help them know how to avoid surprise out-of-network medical bills; healthcare organizations are encouraged to share the guide with their patients.
The Path to a Patient-Centric Revenue Cycle
A research highlight that looks at key takeaways from a focus group of senior healthcare leaders about patient collections strategies.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
A Short Guide to Avoiding Unwelcome Surprises
Surprise medical bills are a top concern of American consumers today. HFMA President and CEO Joe Fifer introduces a guide to help consumers avoid these unexpected out-of-network bills.
4 Digital Principles Help Patients Understand Financial Responsibility
Providers can embrace the best practices and tools from the digital world to help consumers better understand and navigate their payment experience.