Healthcare consumers want information personalized to their situation from health plans
HFMA's Chad Mulvany says patients and consumers need information that’s relevant to their specific clinical situation and out-of-pocket costs for price and quality information to be meaningful.
Top long-range challenges for healthcare organizations in the aftermath of COVID-19
Guidehouse's David Burik anticipates much variation in how well organizations weather COVID-19 and reviews types of long-range challenges providers may face in the pandemic's aftermath.
Rethinking patient payments and providing a consumer-friendly experience
An innovative healthcare technology company talks about how its technology-fueled billing and payment platform enables a compassionate patient financial experience while efficiently driving revenue into a healthcare organization.
Why it’s so important for healthcare providers to discuss cost and payments with patients
The patient financial conversation is more important than ever in a time of COVID-19.
Congress may not provide a surprise bill fix prior to the election, but patients may find HFMA’s consumer guide useful
Given Congress is unlikely to provide a surprise bill fix prior to the election, Chad Mulvany suggests hospitals provide patients with HFMA's consumer guide on avoiding surprise bills to learn what questions to ask prior to any scheduled services.
Hospital groups urge court rejection of ‘unlawful’ charge transparency rule
Hospital advocates highlighted a range of statutory and cost concerns in amicus briefs to an appeals court considering a CMS price transparency requirement.
How healthcare providers can help the 5.4 million people that have lost insurance
HFMA's Chad Mulvany says healthcare providers adherence to HFMA's medical accounts receivable resolution best practices can help them increase cash balance yields, avoid negative publicity and treat patients the right way.
Hospitals scramble to meet price transparency requirements after court decision
Hospitals have a lot of costly work to do to meet CMS requirements to publicly post the rates they negotiate with health plans.
Delayed care will have a butterfly effect on the Medicare Advantage rate setting
HFMA’s Chad Mulvany says healthcare providers can take specific actions to reengage with patients who are postponing and/or avoiding healthcare for fear of being exposed to COVID-19.
ACHP survey: Many consumers are not comfortable going to the hospital during COVID-19
The ACHP survey on consumer behavior during COVID-19 provides insight into the challenges organizations will face as they attempt to engage healthcare consumers in non-emergent services.