Ask the Expert: Staffing Benchmarks
I am looking for staffing benchmarks for the Patient Accounting area: number of accounts/per FTE and number of hours per account
Early, Transparent Financial Communications
A PATIENT FRIENDLY BILLING® Project Recommended Practice. This statement specifically addresses patients' rights to understand and prepare for their financial obligation at the earliest point possible in the care experience.
Ask the Expert: Getting Staff to Embrace Bedside Registration
Advice for revenue cycle leaders on getting hospital staff to adopt bedside registration or workstations on wheels.
Ask the Expert: Patient Access Productivity Standards
A list of patient access productivity standards for revenue cycle leaders.
Ask the Expert: Patient Price Estimation
Advice for revenue cycle leaders on HFMA and online resources for determining patient price estimation.
Ask the Expert: Patient Responsibility Estimation
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
The Story of Jack, a Patient of the Future
A PATIENT FRIENDLY BILLING® Project Resource Jack visits his internal medicine doctor to follow up on a sinus infection. When Jack made the appointment on the physician's secure website, he also updated his medical file with a description of the
Revenue Cycle Forum Tools
Real-life spreadsheets, policies, and other resources that you can download and start using—today!
Ask the Experts Answer: Admit Date or Discharge Date
Q When a patient presents in the ER shortly before midnight and the patient is subsequently seen by the ER MD after midnight, what is the correct date of service for this visit? The admit date or the discharge date?
Revenue Cycle Forum Ask the Experts Answers
Revenue cycle experts answer questions submitted by Forum members.