Forum Webinar: Revisiting Charity Care Policies
During this March 18 Forum networking webinar, three speakers shared how the expansion of Medicaid, the rollout of the insurance exchanges, and the increase in patient out-of-pocket expenses is causing hospitals and other providers to revisit their charity care policies.
Ask the Expert: Staffing Benchmarks
I am looking for staffing benchmarks for the Patient Accounting area: number of accounts/per FTE and number of hours per account
Medical Account Resolution Best Practices
Recommendations crafted by HFMA's Medical Debt Task Force are intended to improve the medical account resolution process for patients and providers alike. The best practices provide guidance on resolving financial obligations before, during, and after a patient visits a hospital or other healthcare setting.
HFMA Medical Debt Task Force
HFMA partnered with ACA International and gathered a task force of stakeholders to establish best practices for the fair resolution of patients' medical bills. The stakeholders represented include a diverse group of providers, consumer advocates, collections agencies, and credit bureaus.
HFMA Comment Letter: CMS Should Test the Readiness for ICD-10 Implementation
HFMA urges CMS to undertake a comprehensive approach to testing the readiness of the Medicare contractors and state Medicaid agencies for the October 1, 2014, ICD-10 implementation.
HFMA Executive Survey: Clinical Documentation Meets Financial Performance
In this survey of hospital CFOs and other senior-level executives, HFMA researchers share industry views on areas of CDI priority, opportunity, common barriers, and use of outsourcing to support more accurate and complete documentation and charge capture.
Communications Best Practices Measurement Criteria
These measurement criteria are based on the Patient Financial Communications Best Practices.
Best Practices for Communications in All Settings
This section of the Patient Financial Communications Best Practices addresses communication for all settings.
Catholic Health East’s ICD-10 Workflow Analysis Survey
Hospital leaders can adapt this ICD-10 transition survey to identify potential migration pitfalls in outpatient departments.
Patient Financial Communications Steering Committee
The Patient Financial Communications Best Practices were developed by steering committee of experts, including representatives of patients, hospitals, physicians, and others.