Billing Processes Need Overhaul as Patient Payments Increase
The challenge of increasing patient financial responsibility is compounded by consumers’ confusion with billing documents.
Closing Patient Communication Gaps
While some patients struggle to pay their healthcare bills, it’s also true that plenty of bad debt is the result of disconnects in the billing process and confusion over what patients owe.
Offshore Coding Costs More in the Long Run
Offshore coder productivity was 34 percent lower per hour than domestic coders, according to a recent study. Healthcare organizations needed 51 percent more offshore coders, raising the effective hourly rate of offshore coders to $52.85 per hour, versus $60 for domestic coders.
How Chargemaster Maintenance Can Contribute to Price Transparency
CMS has proposed requiring hospitals to publish their standard charges online. Once this data becomes public, finance departments must be able to explain it to consumers.
Reinventing Medical Payments: The Urgency for Digital Transformation to Prioritize Patients
The rising cost of health care has made the need for convenience in patient payments necessary for both patients and providers.
Cedar: Reimagining the Patient Financial Experience
Cedar’s CEO and co-founder tackles the topic of patient payment and the importance of having an innovative patient financial management system.
The Golden Hour for Member Engagement: Onboarding and Pre-Boarding for Lower Costs and Improved Healthcare Consumer Experience
Cynthia Nustad describes how commercial health plans can improve consumer communication.
Larger Patient Payments Call for Provider Involvement
Patient financial responsibility increased by 11 percent between the final months of 2016 and 2017.
Invest in Ongoing Coder Education to Reap Long-Term Rewards
Eight practical strategies can move current staff into new coding roles.
A Snapshot of Patients Who Use Healthcare Financing: 11 Things to Know
Samaritan Health’s patient financing program has evolved from term loans with interest rates to two options: a credit line at no interest for 24 months and a credit line at 6 percent APR up to 60 months for those who need longer terms.