Improving Revenue Cycle Performance by Following Changes in Care Plan
A Maryland-based health system implemented a new tool and processes to decrease denials by following up on deviations from patients’ plans of care.
Forum Networking Webinar: Standardizing Best Practices in Patient Financial Communications – Key Takeaways
Listen to this interactive discussion led by patient access directors from Mayo Clinic, Texas Health Resources, and Health First. They share strategies for consistent and high-quality patient financial communications.
Revenue Cycle Management for the Millennial Generation
Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.
Patient Access and Revenue Cycle Analytics: Perfect Together, Yet Often Ignored
Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.
UAB Medicine’s Check-in Kiosks Please Patients and Improve Processes
Impressed with the patient-friendly benefits of check-in kiosks at its orthopedic clinic, UAB Medicine has expanded installation to most of its outpatient clinics. The kiosks speed registration, improve data collection, and increase patient payments.
Avoid ED Claim Challenges by Developing CDI Teams
UnitedHealthcare’s new policy of auditing certain emergency department claims should prompt hospitals to seek the expertise of clinical documentation improvement teams in outpatient claim processing.
PHI Disclosure Management in the Business Office: Two Options for Greater Efficiency
Don Hardwick describes ways healthcare organizations can improve the process of releasing medical records to insurers.
Enterprisewide Revenue Cycle Management Reduces Costs, Improves Patient Loyalty
Moving toward a holistic approach to revenue cycle management addresses increasing consumer demand for streamlined appointment scheduling, patient information sharing, and bill payment.
Ask the Experts: Credit Balances
How do other Florida hospitals initiate and work credit balances?
Revenue Cycle Departments Increase Productivity
A two-year rise in revenue cycle department productivity is attributed to outsourcing and staff ability to handle more claims in less time.