Hospital Pricing Transparency: 7 Financial Scripting Tips
More hospitals are joining the price transparency movement by equipping staff with financial scripts that guide them through compassionate patient conversations as they lead them from pre-registration through payment.
Ensuring the Revenue Cycle Gets a Clean Bill of Health
Health systems can reduce denials by using claims management tools, but their use must be supported by a commitment to ongoing process improvement within the organization.
Providence St. Joseph Advances Online Scheduling
The Providence St. Joseph Health system sees healthcare delivery through consumers’ eyes. “We are trying to learn when patients want to see us, what they are looking for, and what kind of friction do they encounter when they interact with us in the traditional way?” says Sunita Mishra of Express Care, the health system’s retail clinic arm.
4 KPIs to Increase Profitability Under Value-Based Payment Models
Revenue cycle KPIs are evolving to assist healthcare finance leaders determine net profit rather than revenue.
Prioritizing the Patient Financial Conversation
Matthew J. Hawkins describes key opportunities to educate patients on their financial obligations.
The Future of Consumerism
HFMA President and CEO Joe Fifer discusses rising consumer expectations in health care and what it will take to meet them.
hfm Magazine: September 2018
The September 2018 edition of hfm explores people and culture in healthcare finance, focusing on performance improvement, academic-community relationships, and care delivery.
Technology and a Strong Patient Focus Help Providers Excel in Revenue Cycle Performance
Winners of HFMA’s MAP Award for High Performance in Revenue Cycle offer lessons learned for revenue cycle excellence.
Integrated Revenue Cycle: Coordination Between Insurers and Providers to Ensure Revenue Accuracy
Working together, insurers and providers can realize mutual benefits of verifying the accuracy of information.
Success in Proactive Denials Management and Prevention
Adopting a few key best practices can help healthcare organizations reduce denials.