Transforming Patient Access and Engagement
St. Luke’s Cornwall Hospital overcame patient access challenges with more than a technological fix. The hospital necessitated a culture change and put a high priority on data capture and analysis of previously unmeasured KPIs.
3 Key Areas for Financial Assistance Compliance
These requirements relate directly to hospital revenue cycle operations. Failure to comply could result in substantial penalties or the loss of not-for-profit status.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.
A Short Guide to Avoiding Unwelcome Surprises
Surprise medical bills are a top concern of American consumers today. HFMA President and CEO Joe Fifer introduces a guide to help consumers avoid these unexpected out-of-network bills.
Why Your Access Strategy Demands Pricing Transparency
Consumers have come to expect price transparency in health care, which has greatly increased the strategic and operational importance of providers’ charge master descriptions and other pricing frameworks.
Reconciling Charges and Pricing Through Charge Description Master Redesign
Providers should restructure pricing schedules to bring charges into better alignment with the actual cost of services, developing a long-term pricing model that is attractive to both patients and employers.
Understanding the 7 Options for CMS’s Hospital Charge Posting Rule
Hospitals can choose to post charges in a variety of ways, but not all methods comply with CMS’s recent rule that takes effect on Jan. 1, 2019.
Ask the Experts: Charity Care and Free Services
Is a free service provided on the basis of presumptive eligibility allowable for charity on the S-10 worksheet?
Calculating KPIs for Value-Based Payment Models
If hospitals and health systems know the patients for whom they’re at risk and the benchmarks against which they are held accountable, they can lower costs and improve outcomes for an entire population—not just a single patient.