Imagining a More Consumer-Centric Approach to Patient Financial Communications
HFMA, the AHA, and AHIP have developed a guide for healthcare consumers designed to help them know how to avoid surprise out-of-network medical bills; healthcare organizations are encouraged to share the guide with their patients.
The Path to a Patient-Centric Revenue Cycle
A research highlight that looks at key takeaways from a focus group of senior healthcare leaders about patient collections strategies.
Boston Children’s Journey to a Better Healthcare Payment Experience
An electronic payment system can help a hospital increase revenue.
Ask the Experts: Financial Assistance Policies
I need help interpreting the patient refund rule mentioned in the IRS rule 501(r)(4) for financial assistance policies.
Primary Care Clinic Increases Access Without More Providers
Saint Louis University General Internal Medicine primary care clinic reduced patient call and appointment wait times and added an average of 218 appointments per month after implementing an automated phone system and outsourcing scheduling.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Forum Networking Webinar: Consumerism in Healthcare: Rising Expectations
During this Forum-exclusive networking webinar, attendees will participate in an interactive discussion about the fundamental elements of financial experience that every healthcare organization should master.
Rethinking Revenue Cycle Management
Fully managed revenue cycle functions present challenges and opportunities. When successful, they better align with an organization’s clinical and financial goals.
Key Strategies for Performance Improvement
Developing engagement across a hospital or health system encourages collaboration and problem solving on costly claim denials.
4 Clinical Reasons for Denials
Denial prevention efforts should focus upstream in the revenue cycle, starting with patient status and continuing through documentation practices, coding, CDI, utilization review, and charge capture.