Analysis: What’s most important to healthcare consumers
The latest Beryl Institute findings on consumer perspective indicate that failure to invest in the patient experience could cost potential customers.
How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Timing, details unclear for executive order on price transparency
An expected executive order on healthcare price transparency continues to change, even as its release has been delayed, say policy watchers.
How to improve patients’ payment experience, and health, by making it affordable
By creating a payment plan for patients that makes care more affordable to them, a healthcare provider can promote patients' health be making them less inclined to delay necessary care.
Inconsistent address data could delay Medicare payments
One health system found in its Medicare enrollment system that addresses were missing for new facilities. Another found addresses still listed for a demolished facility.
Northwell Health Tackles Patient ID Matching
Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.
Operational Decision Points for Legacy A/R Conversions
Timely decision making and partnering with the right vendor can provide a smooth legacy A/R conversion and be the difference between success or failure.
You should talk: Opportunities for patient financial conversations
Kristen Mazurek of Geisinger Health talks about the challenge of conversations with inpatients for whom care is not routine. Also, the latest healthcare finance news and key performance indicators for value-based payment.
A Clean (Hospital) Bill of Health
Kristen Mazurek, manager of patient financial services at Geisinger Health, talks about the hospital revenue cycle. Also, the latest healthcare finance news.
Handling patient financial conversations in high-stress ED scenarios
John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the "Fast Five" on avoiding emergency department denials.