Billing and Collections

Consumers Have Less Credit Available to Fund Their Care

A survey reveals that patients may have less money to fulfill their financial responsibilities because revolving credit had declined for consumers by approximately 26 percent. 

figure at a glance February 7, 2017

Revenue Cycle Challenges and Recommendations for 2017

A survey of CFOs and revenue cycle leaders identified the most pressing challenges surrounding revenue cycle management.

Jonathan Wiik January 31, 2017

3 Ways to Transform Pre and Point of Service Patient Payments

Automating billing processes, offering patient-friendly payment options, and developing strategic discharge processes can improve pre- and point-of service collections, while increasing patient satisfaction.

Tom Yoesle January 31, 2017

How Carolinas HealthCare System Improved Transparency and Curbed Denials

New processes and automation helped the health system cut denied dollars in half for radiology services alone.Back in 2007, leaders at Carolinas HealthCare System, Charlotte, N.C., wanted to make their pre service processes more efficient and effective. Specifically, they wanted

Laura Ramos Hegwer January 31, 2017

Financial Counseling: A Day in the Life

As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.

Kristen Coletto January 20, 2017

Ask the Experts: Hospitalist Billing

What is a standard pricing methodology for hospitalists who provide both inpatient and outpatient services?

HFMA January 19, 2017

How Providence Health Optimizes Its Customer Service Contact Center

By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.

Lola Butcher January 19, 2017

Ask the Experts: Net Days in A/R

Are unbilled charges and DNFB charges included in the total outstanding A/R amount used to calculate net days in A/R?

HFMA January 17, 2017

Ask the Experts: Payment Plans

What is the industry best practice for hospital payment plans, including terms, length, minimum payment, and interest bearing options?

HFMA November 18, 2016

Combining Hospital and Physician Billing

In three very different health systems, administrators achieved success in bringing together hospital and physician billing. For example, CentraCare saved $1.5 million since it completed the integration in 2015.

Erin Murphy November 18, 2016
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