Responsive Payment Support: Changing the Mindset for Self-Pay Collections
John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.
The Patient is Always Right
David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.
Linking Professional Fee and Facility Fee Data to Get the Big Picture
Matching patient and encounter data helped one Vermont hospital overcome the challenges of working with two different billing systems for its facility and physicians.
Ask the Experts: Observation Status
How does your facility manage appropriate charging for observation hours, excluding any of the procedure times that are not permitted?
Embedding Revenue Cycle Leaders Into Physician and Hospital Operations
Ochsner Health System, New Orleans, gained $18 million in revenue by implementing a collaboration strategy between clinical personnel and revenue cycle leaders.
Top Patient Concerns About Medical Bills
Patients named seven areas that concern them the most about their healthcare billing statements.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.
Developing a Mobile Revenue Cycle
Jeff Wood presents payment ideas for appealing to the tech-savvy patient.
Avoiding the Costliest Denials
Eligibility, outpatient medical necessity, and case management authorization continue to be three of the costliest denials. To avoid the negative effects of these types of denials, it is critical to implement an improvement process based on data.
Ask the Experts: Self-Pay Accounts
Has anyone placed self-pay unpaid accounts with a third-party agency at day 90? If so, was it beneficial or detrimental?