Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
Hiring for Effective Post Service Revenue Cycle Performance
Revenue cycle leaders agree that positive, motivated candidates can overcome a lack of back-end knowledge and experience to become valuable employees.
Responsive Payment Support: Changing the Mindset for Self-Pay Collections
John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.
The Patient is Always Right
David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.
Linking Professional Fee and Facility Fee Data to Get the Big Picture
Matching patient and encounter data helped one Vermont hospital overcome the challenges of working with two different billing systems for its facility and physicians.
Ask the Experts: Observation Status
How does your facility manage appropriate charging for observation hours, excluding any of the procedure times that are not permitted?
Embedding Revenue Cycle Leaders Into Physician and Hospital Operations
Ochsner Health System, New Orleans, gained $18 million in revenue by implementing a collaboration strategy between clinical personnel and revenue cycle leaders.
Top Patient Concerns About Medical Bills
Patients named seven areas that concern them the most about their healthcare billing statements.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.