Billing and Collections

Responsive Payment Support: Changing the Mindset for Self-Pay Collections

John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.

John Talaga June 22, 2017

The Patient is Always Right

David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.

David Wurcel June 21, 2017

Linking Professional Fee and Facility Fee Data to Get the Big Picture

Matching patient and encounter data helped one Vermont hospital overcome the challenges of working with two different billing systems for its facility and physicians.

Laura Ramos Hegwer June 5, 2017

Ask the Experts: Observation Status

How does your facility manage appropriate charging for observation hours, excluding any of the procedure times that are not permitted?

HFMA May 23, 2017

Embedding Revenue Cycle Leaders Into Physician and Hospital Operations

Ochsner Health System, New Orleans, gained $18 million in revenue by implementing a collaboration strategy between clinical personnel and revenue cycle leaders.

Greg Douglass May 23, 2017

Top Patient Concerns About Medical Bills

Patients named seven areas that concern them the most about their healthcare billing statements.

HFMA May 19, 2017

Using Human-Centered Design for Patient Statements

A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.

Lola Butcher May 19, 2017

Developing a Mobile Revenue Cycle

Jeff Wood presents payment ideas for appealing to the tech-savvy patient. 

Jeff Wood April 24, 2017

Avoiding the Costliest Denials

Eligibility, outpatient medical necessity, and case management authorization continue to be three of the costliest denials. To avoid the negative effects of these types of denials, it is critical to implement an improvement process based on data.

Laura Ramos Hegwer April 10, 2017

Ask the Experts: Self-Pay Accounts

Has anyone placed self-pay unpaid accounts with a third-party agency at day 90? If so, was it beneficial or detrimental?

HFMA April 10, 2017
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