Billing and Collections

Award-Winning Healthcare Providers Offer Insights for Improved Revenue Cycle Performance

The 17 winners of HFMA’s 2017 MAP Award for High Performance in Revenue Cycle offer tips on revenue cycle excellence that can benefit other providers.

Laura Ramos Hegwer August 23, 2017

Payment Security and Compliance: A Primer for Healthcare Revenue Cycle Decisionmakers

Compliance with credit card security standards has taken on greater importance for hospitals as with the increased likelihood that patients might use credit cards to cover growing payment obligations imposed by high-deductible health plans.

David King August 23, 2017

Ask the Experts: Billing for Non-Physician Staff

How should we bill New York Medicaid when there are providers that are not hospital employees providing services in an emergency department setting?

HFMA August 10, 2017

Critical Access Hospital Makes Transparency a Priority

Henry County Health Center has simplified patient billing and added a patient estimator tool to enhance the patient experience and improve collections.

Laura Ramos Hegwer August 10, 2017

Moving Toward a Revenue Ecosystem

To maximize results, healthcare finance leaders should establish an integrated view of the organization’s entire revenue ecosystem, aligning across organizational strategy, payer contracting, clinical operations, and revenue cycle drivers.

Kevin Ormand August 10, 2017

Ask the Experts: Stat Order Designation

I am seeking guidance on time frames that define stat orders, patient financial liability waivers for stat orders, and health system liability if patients wait to receive tests ordered as stat.

HFMA July 17, 2017

Let Data Drive the Design

Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process. 

Bryce Bruner July 14, 2017

Cone Health Overhauls Patient Engagement Strategy

New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.

Lola Butcher July 14, 2017

Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study

A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.

HFMA July 6, 2017

Hiring for Effective Post Service Revenue Cycle Performance

Revenue cycle leaders agree that positive, motivated candidates can overcome a lack of back-end knowledge and experience to become valuable employees.

Erin Murphy June 29, 2017
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