Billing and Collections

How Geisinger Maintains Strong Revenue Cycle Performance During M&As

Geisinger Health System leaders have been able to return to previous revenue cycle performance levels within 90 days or less during their integrations. Their strong performance continues today as demonstrated by the health system’s award-winning revenue cycle department.

Laura Ramos Hegwer April 10, 2018

Removal of CMS Regulatory Language May Leave Providers Vulnerable on EFT Fees

April 6—Some healthcare providers are fretting over the disappearance of a section on the Centers for Medicare & Medicaid Services (CMS) website that prohibits fees on provider payments made through electronic funds transfers (EFTs), saying the absence of such language could allow third-party administrators to short their income.

Cheryl V. Jackson April 6, 2018

4 Steps for Effective and Efficient Patient Prepayment

William Todd Andros explains how hospitals and health systems can improve patient payment.

William Todd Andros April 4, 2018

Reducing Bad Debt with Flexible Patient Financing Options

Steve Burr describes how healthcare organizations can improve collections by giving patients choices about how and when to pay.

Steve Burr March 26, 2018

5 Steps for Consumer-Friendly Payment Options that Raise Satisfaction and Revenue

Today’s hospitals rely more on innovative consumer-friendly revenue capture solutions because of increasing patient responsibility and the risk of non-payment. Providers benefit significantly from implementing technological and non-technological solutions that integrate with operational workflows to mitigate leakage and increase cash flow.

Stuart Hanson March 15, 2018

Can a “Cookie” Mentality Help You Collect More Patient Payments?

Alan Nalle describes how a retail mindset can help healthcare organizations communicate with patients.

Alan Nalle March 5, 2018

More Than Half of Consumers Have Concerns About Paying Medical Bills Online

Approximately two-thirds of millennials are not comfortable with current security associated with online medical bill payments, with Generation X and Baby Boomers following at 58 percent.

HFMA February 27, 2018

Do Medical Credit Cards Make Sense for Providers?

Primarily used by dentists, cosmetic surgeons, and veterinarians, medical card issuers are looking for a broader range of providers, including hospitals and health systems.

Cheryl V. Jackson February 27, 2018

Strategies for Managing Third-Party Liability Claims

Boston Medical Center has achieved average cycle times of 90 and 120 days respectively for workers’ compensation and motor vehicle accident claims.

CLAIMS MANAGEMENT February 27, 2018

CHRISTUS Health Revamps Denials Management

The health system boosted productivity by 25 percent by focusing staff time on the accounts with the greatest potential return.

Laura Ramos Hegwer February 27, 2018
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