Forum Networking Webinar: Standardizing Best Practices in Patient Financial Communications – Key Takeaways
Listen to this interactive discussion led by patient access directors from Mayo Clinic, Texas Health Resources, and Health First. They share strategies for consistent and high-quality patient financial communications.
Revenue Cycle Management for the Millennial Generation
Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.
Patient Access and Revenue Cycle Analytics: Perfect Together, Yet Often Ignored
Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.
Avoid ED Claim Challenges by Developing CDI Teams
UnitedHealthcare’s new policy of auditing certain emergency department claims should prompt hospitals to seek the expertise of clinical documentation improvement teams in outpatient claim processing.
Ask the Experts: Credit Balances
How do other Florida hospitals initiate and work credit balances?
Revenue Cycle Departments Increase Productivity
A two-year rise in revenue cycle department productivity is attributed to outsourcing and staff ability to handle more claims in less time.
Metro Health Improves Cash Flow by Offering New Payment Options
Metro Health’s payment options include community benefit discounts, charity care sliding scales, and a zero-percent interest payment plan, which has improved cash flow and flattened bad debt.
Ask the Experts: ED Charges
Are any providers posting average charges according to the visit level assigned (1-5), or using any other method to make patients aware of the cost of an emergency department visit?
Ask the Experts: Cost Sharing Programs
I am looking for more information about how to manage patients covered by cost sharing programs.
Taking Steps Toward Improved Customer Experience
The study reveals that patients feel as obligated to pay their healthcare providers as they do other professional services; however, their understanding of what they owe, when they owe it, and their options to pay are far less clear.