9 Tips from HFMA’s Consumer Guide
Healthcare providers can use a recently released consumer guide to help patients avoid surprise bills.
Why don’t more patients use transparency tools?
A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.
Psychology and Behavioral Change Theory as Applied to Changing Revenue Cycle Payment Models
Healthcare providers should consider a retail-like payment experience for patients.
Cost Estimates Encourage Timely Payment, Loyalty
Providing cost estimates facilitates financial transparency and encourages timely payment. As an added benefit, nearly 70 percent of patients say if they received a cost estimate, they’d be more likely to recommend the organization to a friend.
Using Lean Six Sigma to Improve Healthcare Business Processes
One health system improved its billing accuracy rate from 72 percent to 90 percent by using Lean concepts, Kaizen, and Gemba walks.
Patient-Centric Aid in a Consumer-Driven Marketplace
An adaptive financial assistance system that bills according to a patient’s economic situation can encourage better rates of patient payment.
Boston Children’s Journey to a Better Healthcare Payment Experience
An electronic payment system can help a hospital increase revenue.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Forum Networking Webinar: Consumerism in Healthcare: Rising Expectations
During this Forum-exclusive networking webinar, attendees will participate in an interactive discussion about the fundamental elements of financial experience that every healthcare organization should master.
Rethinking Revenue Cycle Management
Fully managed revenue cycle functions present challenges and opportunities. When successful, they better align with an organization’s clinical and financial goals.