COVID-19: How healthcare leaders help their organizations be more consumer-oriented coming out of the crisis
In the wake of COVID-19, healthcare leaders should go beyond reconstruction to consider ways to permanently improve the patient experience.
TransUnion survey on consumerism: Healthcare consumers want to know the price of a service in advance
Healthcare organizations that have increased availability of price estimates and facilitate clear conversations about the account resolution process anecdotally report improvements in self-pay collections and patient satisfaction, says HFMA's Chad Mulvany.
Professional Credit: Engaging Patients in Their Financial Journeys
In this article, Professional Credit discusses how it helps healthcare organizations effectively and positively engage patients throughout their healthcare financial journeys.
New legislation seeks to take unwelcome surprises out of patient billing
A new law called The No Surprises Act is designed to prevent healthcare consumers from getting stuck with potentially large bills after receiving out-of-network care.
Lessons learned from 2020 HFMA MAP Award winners
Learn key takeaways from 15 revenue cycle leaders who shared performance at the HFMA Digital Annual Conference lessons learned around ways to strengthen and sustain revenue cycle.
Revamping patient engagement and collections — digitally
Four companies presented 10-minute case studies at the HFMA Digital Annual Conference. Leaders from these organizations share the solutions of the case studies, which drive improved solutions in healthcare revenue cycle.
What can providers do as COVID-19 poses increased headwinds to uninsured rate
HFMA's Chad Mulvany says as the number of uninsured patients increases, providers will need to have medical accounts resolution processes in place that stress patient education and engagement as early in the process as possible.
Provider Relief Fund update: HHS drops requirement for providers to net attributable expenses
The latest change to Provider Relief Fund reporting requirements may allow providers to retain more federal COVID-19 assistance grants thanks to tweaked definitions around lost revenue..
HFMA’s online Community continues to grow and evolve
The completion of HFMA’s major upgrade to its online Community platform just as COVID-19 pandemic was provided an improved networking experience and way to get answers to healthcare finance industry questions.
Survey: COVID-19 profoundly affecting patient collections and financial assistance programs
This report focuses on key takeaways of the COVID-19 pandemic’s effect on patient collections at healthcare facilities based on an HFMA online survey for Digital Annual Conference attendees.