How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Utilization Review: 5 Reasons Hospitals Lose Revenue
Hospitals can gain significant revenue by implementing an effective utilization review program.
Hospitals Save When They Reduce Food Waste
Addressing food waste can help the environment and hospitals’ bottom lines.
Boosting Accountability Helps ProMedica Save $108 Million in 2018
Each year, leaders at ProMedica set a 3 percent cost-reduction goal, which they believe is achievable and still has a significant impact on the bottom line.
Consolidating Answering Services After Mergers Contains Costs, Increases Physician Satisfaction
Piedmont Healthcare stabilizes costs, improves clinical efficiency, and boost physician satisfaction through careful consolidation of physician answering services.
Analysis: Walmart’s provider partnerships address cost reduction, patient experience and outcomes
Walmart’s venture into healthcare cost savings for its employees has wide-ranging potential financial impacts for hospitals and health systems.
6 Steps to Effective Document Retention and Destruction
Implementing a document retention/destruction process avoids unnecessary storage fees and potential legal issues.
Connecting with High-Risk Members for Better Care Management
Tara Page-Haddock describes how how care management programs can deliver ROI.
Variation analysis as a tool to improve value
Two leaders with Providence St. Joseph Health describe the systematic approach their organization developed to improve the value of the care it delivers.
Improving PHI Disclosure Efficiency in the Business Office
With pressure on providers to prove medical necessity and validate code assignments, business office staff must provide more patient information, such as medical records, putting greater demands on their time. Yale New Haven Health addressed this problem by implementing a centralized protected health information (PHI) disclosure management system.