Patient Financial Communications

Curbing Healthcare Costs Through Bundled Payments

Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.

Adopter Organizations

HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.

HFMA Executive Survey: Self Pay and the Benefits of Prospective Patient Engagement

HFMA researchers—with sponsorship from Parallon―surveyed senior finance executives and revenue cycle leaders to learn about their organizations' self-pay processes and patient financial engagement efforts. Survey findings paint a picture of the current state of patient collections and reveal key areas for improvement, including pre-service pricing, automation, and presumptive charity care.

FAQs About the Patient Financial Communications Best Practices® and Adopter Recognition

View frequently asked questions about the Patient Financial Best Practices and the Adopter Recognition Program.

Communications Best Practices Measurement Criteria

These measurement criteria are based on the Patient Financial Communications Best Practices.

Best Practices for Communications in All Settings

This section of the Patient Financial Communications Best Practices addresses communication for all settings.

Patient Financial Communications Steering Committee

The Patient Financial Communications Best Practices were developed by steering committee of experts, including representatives of patients, hospitals, physicians, and others.

Best Practices for Communications in Advance of Service

This section of the Patient Financial Communications Best Practices addresses communication in advance of service.

Best Practices for Communications at the Time of Service

This section of the Patient Financial Communications Best Practices addresses communication at the time of service outside the emergency department.

Best Practices for Communications in the Emergency Department

This section of the Patient Financial Communications Best Practices addresses communication in the emergency department.