Best Practices for Improving Patient Collections
This article highlights a white paper that analyzes the results of two recently fielded surveys about the current state of patient collections and emerging best practices to improve performance.
Patient Friendly e-Bulletin: November 2017
Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Baylor Scott & White Revamps Patient Payment Processes, Saves $1.5M in Agency Fees
A Dallas-based health system increased POS collection by incorporating more up-front discussions on patients’ out-of-pocket costs and offering more payment options.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
The Patient is Always Right
David Wurcel of Yale New Haven Health explains why patient friendly billing is essential.
Augmenting Price Transparency With New Strategies
Taking the right approach to designing healthcare benefits and provider networks could enhance price transparency in a way that allows healthcare consumers to become smarter shoppers.
Curbing Healthcare Costs Through Bundled Payments
Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.
Adopter Organizations
HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.
HFMA Executive Survey: Self Pay and the Benefits of Prospective Patient Engagement
HFMA researchers—with sponsorship from Parallon―surveyed senior finance executives and revenue cycle leaders to learn about their organizations' self-pay processes and patient financial engagement efforts. Survey findings paint a picture of the current state of patient collections and reveal key areas for improvement, including pre-service pricing, automation, and presumptive charity care.