Cost Estimates Encourage Timely Payment, Loyalty
Providing cost estimates facilitates financial transparency and encourages timely payment. As an added benefit, nearly 70 percent of patients say if they received a cost estimate, they’d be more likely to recommend the organization to a friend.
Patient-Centric Aid in a Consumer-Driven Marketplace
An adaptive financial assistance system that bills according to a patient’s economic situation can encourage better rates of patient payment.
Imagining a More Consumer-Centric Approach to Patient Financial Communications
HFMA, the AHA, and AHIP have developed a guide for healthcare consumers designed to help them know how to avoid surprise out-of-network medical bills; healthcare organizations are encouraged to share the guide with their patients.
The Path to a Patient-Centric Revenue Cycle
A research highlight that looks at key takeaways from a focus group of senior healthcare leaders about patient collections strategies.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
A Short Guide to Avoiding Unwelcome Surprises
Surprise medical bills are a top concern of American consumers today. HFMA President and CEO Joe Fifer introduces a guide to help consumers avoid these unexpected out-of-network bills.
4 Digital Principles Help Patients Understand Financial Responsibility
Providers can embrace the best practices and tools from the digital world to help consumers better understand and navigate their payment experience.
It’s all connected
Efforts to improve the patient financial experience should not be undertaken in isolation. HFMA President and CEO Joe Fifer explains why.
From Our Sponsor
A cohort at HFMA’s Annual Conference examined various strategies for enhancing the patient financial experience.
Hospital Pricing Transparency: 7 Financial Scripting Tips
More hospitals are joining the price transparency movement by equipping staff with financial scripts that guide them through compassionate patient conversations as they lead them from pre-registration through payment.