Patient Financial Communications

Sneak Peek: The new HFMA Voices in Healthcare Finance podcast

Voices in Healthcare Finance will debut a new format on September 5. In this sneak peek, Erika Grotto interviews Sandra Wolfskill, one of HFMA's directors of healthcare finance policy, for the first installment of a six-part series about patient communication and the revenue cycle. Sound editing by Julian Suga and Bryan Kuhn.

Erika Grotto May 30, 2019

How to increase point-of-service collections

Processes to improve out-of-pocket estimates and request upfront payments significantly increased point-of-service collections.

Michelle Fox May 28, 2019

Part D savings plan dialed back

Part D plans will have fewer new tools to control drug spending than Medicare initially proposed.

Rich Daly May 21, 2019

The critical ‘money conversation’ providers should have with patients

Hospital revenue cycle leaders share how they have improved patient financial communications and raised the bar on their payment plans and other consumer-centric offerings.

Mick Stokes May 15, 2019

6 tips for financial counselors

Two healthcare providers share important reminders for those assisting patients with their financial needs.

HFMA May 14, 2019

Efforts to Address Surprise Medical Billing Could Yield a Bipartisan Solution

The current political climate could pose a barrier to a solution for Congress solving surprise medical bills from providers outside of patients’ networks through legislation.

Gail R Wilensky, PhD February 26, 2019

Beyond the Mandate: Better Strategies for Price Transparency

Some healthcare organizations have taken the spirit of new price transparency regulations a step further by striving to inform patients in advance about their true out-of-pocket costs for care.

Laura Ramos Hegwer February 25, 2019

Improving Patient Acquisition and Retention With Digital Care Coordination

By improving the patient experience from the first communication with a provider to post-discharge care, a healthcare organization can help attract and retain more patients.

Jason Kressel February 21, 2019

Price Transparency: The View from Washington

HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.

Joseph J. Fifer, FHFMA, CPA December 26, 2018

Improving Patient Financial Engagement

A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies. 

HFMA December 20, 2018
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