ACHP survey: Many consumers are not comfortable going to the hospital during COVID-19
The ACHP survey on consumer behavior during COVID-19 provides insight into the challenges organizations will face as they attempt to engage healthcare consumers in non-emergent services.
The increased uninsured population and changes in coverage for others requires healthcare finance departments to revise their practices
As a result of unemployment, insurance coverage has changed for millions of Americans, making it more important than ever for healthcare providers to offer financial counseling, community outreach and patient education.
Patient financial responsibility for COVID-19 treatment: Let’s get it right
Even while hospitals are facing a dire financial situation amid the COVID-19 pandemic, they should adapt their business practices to account for the hardships facing consumers.
Debt collectors could take stimulus payments from millions of Americans
Given the media's heightened scrutiny of healthcare collections activity, hospital and health system leaders should ensure any business partners used for collections understand revenue cycle best practices during the pandemic-induced recession.
The COVID-19 impact on the revenue cycle for hospitals and other healthcare providers
Hospitals and other providers should be prepared for the impact of COVID-19 on various aspects of the revenue cycle, including billing and coding, patient financial responsibility and resources.
Hospitals should partner with community groups to help educate the recently unemployed about exchange enrollment options
Many of the recently unemployed will qualify for a special enrollment period through the federal or state exchanges if the federal exchange hasn’t reopened.
Coronavirus’s impact on the U.S. economy calls for hospitals to increase financial counseling and review financial assistance and accounts resolution policies
The coronavirus pandemic's impact on the U.S. economy requires hospitals to increase financial counseling and review financial assistance and accounts resolution policies.
U.S. hospitals could face operating cost, revenue and uncompensated care issues due to the new coronavirus outbreak
HFMA's Chad Mulvany says despite the additional federal funding and moves by some states to help with testing and treatment for COVID-19, hospitals should anticipate increased operational costs and uncompensated care expenses.
Eliminating cost as a barrier to healthcare
An innovative financial services company talks about how it addresses patient payment pain points, offering patients interest-free payment arrangements without any fees and helping healthcare organizations improve self-pay collections without increasing domestic spend.
Quality is table stakes, but patient financial experience of care is key to future referrals
A high-quality patient financial experience of care is key to a steady stream of referrals.