Patient Financial Communications

How revenue cycle teams can maintain effective patient financial services in a distanced world

Amid the challenging times of COVD-19, it is critical for revenue cycle leaders to educate themselves about best practices either created or refined during the pandemic to effectively promote patient financial engagement in today’s world of social distancing.

Craig Webster March 29, 2021

3 questions with Katie Gilfillan: Why it’s time for the healthcare industry to address cost effectiveness of health

HFMA’s director of professional practice and clinical relationships discusses the importance of the Association’s Cost Effectiveness of Health event.

Deborah Filipek March 29, 2021

An organization’s consumer strategy must change with the times

Telemedicine and teleworking are up, employment is down, and healthcare leaders are working to balance it all.

Erika Grotto March 1, 2021

Healthcare News of Note: Pandemic could lead to deceleration of U.S. annual health spending

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles, including why the pandemic may cause health spending to decelerate, a look at how most consumers are hit with large bills after just one healthcare visit and more insights on the toll of COVID-19 on healthcare workers.

Deborah Filipek February 12, 2021

Odeza: Driving engagement through patient-centric digital communications

One company shares how it partners with health systems in delivering artificial intelligence-assisted digital communications through two-way SMS, voice, email, live chat and web-based chatbots for improved patient communication experience.

HFMA February 3, 2021

Empowering patients in a time of crisis

This infographic explores how healthcare organizations are expanding patient payment methods due to COVID-19 and the reason these new payment strategies are significant.

HFMA February 1, 2021

Going beyond price transparency compliance, patient payment in a time of COVID, and medical device security

Ogi Kwon of R1RCM discusses going beyond CMS price transparency compliance and toward a better patient experience. Chris Dunkerly and Doug Folsom from our sponsor TRIMEDX talk about about medical device cybersecurity. Five ways to strengthen patient relationships with sponsor CareCredit.

Erika Grotto January 28, 2021

July 28-Aug. 2: See what events are coming in healthcare

Stay ahead of healthcare news and developments with this listing of hearings, conferences, webinars, public forums and deadlines for the week of July 28.

Rich Daly January 22, 2021

Change Healthcare-Harris Poll study: Every step in the process is a chore for healthcare consumers

Consumers struggle with finding, accessing and paying for healthcare, according to a study presented at HFMA's Digital Annual Conference.

Deborah Filipek January 22, 2021

How a hospital used expansive patient questioning to improve their experience

How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.

Rich Daly January 22, 2021
googletag.cmd.push( function () { googletag.display( 'hfma-gpt-leaderboard' ); } );