Odeza: Driving engagement through patient-centric digital communications
One company shares how it partners with health systems in delivering artificial intelligence-assisted digital communications through two-way SMS, voice, email, live chat and web-based chatbots for improved patient communication experience.
Empowering patients in a time of crisis
This infographic explores how healthcare organizations are expanding patient payment methods due to COVID-19 and the reason these new payment strategies are significant.
Going beyond price transparency compliance, patient payment in a time of COVID, and medical device security
Ogi Kwon of R1RCM discusses going beyond CMS price transparency compliance and toward a better patient experience. Chris Dunkerly and Doug Folsom from our sponsor TRIMEDX talk about about medical device cybersecurity. Five ways to strengthen patient relationships with sponsor CareCredit.
July 28-Aug. 2: See what events are coming in healthcare
Stay ahead of healthcare news and developments with this listing of hearings, conferences, webinars, public forums and deadlines for the week of July 28.
Change Healthcare-Harris Poll study: Every step in the process is a chore for healthcare consumers
Consumers struggle with finding, accessing and paying for healthcare, according to a study presented at HFMA's Digital Annual Conference.
How a hospital used expansive patient questioning to improve their experience
How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.
Transparency push will continue, won’t increase prices, Verma tells HFMA audience
CMS Administrator Seema Verma said the Trump administration will continue with price transparency initiatives, and she believes they will not increase healthcare prices.
Why healthcare organizations should adopt a transformational mindset coming out of COVID-19
As the healthcare industry starts to look beyond the COVID-19 pandemic, leaders should consider how they can go beyond recovery to transform their operations.
COVID-19: How healthcare leaders help their organizations be more consumer-oriented coming out of the crisis
In the wake of COVID-19, healthcare leaders should go beyond reconstruction to consider ways to permanently improve the patient experience.
3 keys for hospitals seeking to establish a work-from-home setup for patient financial services
During a six-year process to move its Patient Financial Services department to a full-time work-from-home setup, Spectrum Health learned key lessons and best practices.