More Health Systems Focusing on Patient Experience
March 14—After years of work, a designer of MRI machines at General Electric was excited to see his cutting edge creation implemented at a hospital.
Sidebar: Protocol for Online Provider Reviews
At University of Utah Health, ratings are posted for providers for whom 30 patient satisfaction surveys have been returned in the past
Organizations See Benefits of Posting Patient-Generated Physician Ratings
Leading provider organizations are posting their own physician-specific ratings and reviews online, confident that the information is more accurate, more meaningful—and more positive—than that posted by independent review companies.
Simplee CEO Absolutely Critical to Optimize the Patient Financial Experience
In the following Q&A, Tomer Shoval, founder and CEO of Simplee, explains why discussions like those that took place at the Healthcare Consumerism Symposium should be happening at all provider organizations. In what ways is the patient experience becoming an
Change Healthcare: Accelerating Revenue Cycle Transformation
Jason Williams, vice president for strategy and business analytics, Change Healthcare, discusses the importance of technology and technology-enabled services in reinventing the revenue cycle.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
Patient Friendly e-Bulletin: January 2018
Read the January 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
How Self-Service Check-In Is Changing the Psychology of Patient Payment
Brian Stone explains how self check-in can improve patient satisfaction and ensure timely payment.
Carolinas Healthcare System Saved $1.5M Annually by Using Remote Interpreter Technology
The health system increased patient interpreter services from 370,211 minutes in 2015 to 915,466 in 2016, but still experienced a systemwide language access expense reduction of $203,360.
A National Conversation About Patient Safety and Medical Errors
Findings of a survey about the public’s experience and understanding of medical errors suggest a public health approach is needed to address patient safety.