How Self-Service Check-In Is Changing the Psychology of Patient Payment
Brian Stone explains how self check-in can improve patient satisfaction and ensure timely payment.
Carolinas Healthcare System Saved $1.5M Annually by Using Remote Interpreter Technology
The health system increased patient interpreter services from 370,211 minutes in 2015 to 915,466 in 2016, but still experienced a systemwide language access expense reduction of $203,360.
A National Conversation About Patient Safety and Medical Errors
Findings of a survey about the public’s experience and understanding of medical errors suggest a public health approach is needed to address patient safety.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Optimize Patient Payments with a Unified Merchant Services Solution
By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.
HealthFirst Financial: Opening the Door to Affordable Health Care
KaLynn Gates, president and corporate counsel for HealthFirst Financial, discusses how a patient-centered financing program can drive patient satisfaction and enhance loyalty while improving organizational financial performance.
Let Data Drive the Design
Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process.
CHRISTUS Health Pioneers Safety Experience Triad
Debi Pasley of CHRISTUS Health describes how the health system brought together three quality-improvement initiatives in one cohesive program. Results have exceeded expectations.
Can We Get a National Action Plan for Patient Safety?
Bipartisan collaboration among the nation’s political leaders is required to develop an action plan for ensuring patients receive safe, high-quality care within the U.S. healthcare system.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.