Improving Patient Experience May Reduce Readmissions
Providers should ask high-risk patients about their care experiences before discharge to help reduce costly readmissions.
Patient Friendly e-Bulletin: July 2018
Read the July 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
Crunching the Numbers
Providers should focus on improving quality, reducing costs, and delivering a positive patient experience to stage a high-functioning physician referral network.
Patient Friendly e-Bulletin: May 2018
Read the May 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
UAB Medicine’s Check-in Kiosks Please Patients and Improve Processes
Impressed with the patient-friendly benefits of check-in kiosks at its orthopedic clinic, UAB Medicine has expanded installation to most of its outpatient clinics. The kiosks speed registration, improve data collection, and increase patient payments.
Enterprisewide Revenue Cycle Management Reduces Costs, Improves Patient Loyalty
Moving toward a holistic approach to revenue cycle management addresses increasing consumer demand for streamlined appointment scheduling, patient information sharing, and bill payment.
April 16-20 Policy Watch: Meeting Focuses on Advance Care Directives
April 12—Advance care planning (ACP) will be a focus next week as part of National Healthcare Decisions Day. The initiative aims to educate the public and providers about the need for ACP and its eligibility to be billed under Medicare.
Taking Steps Toward Improved Customer Experience
The study reveals that patients feel as obligated to pay their healthcare providers as they do other professional services; however, their understanding of what they owe, when they owe it, and their options to pay are far less clear.
Undoing Siloes to Improve the Patient Experience
A health system has improved the patient experience with a variety of new processes and protocols, including the introduction of a new patient access center and tutoring by physician coaches.
Patient Friendly e-Bulletin: March 2018
Read the March 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.