Why don’t more patients use transparency tools?
A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.
Patient Friendly e-Bulletin: January 2019
Read the January 2019 issue of HFMA's Patient Friendly Billing e-Bulletin.
Patient Engagement Strategies and Technologies that Are Positively Impacting Value-Based Care Models
A roundtable of senior healthcare leaders discussing patient engagement strategies and the technology that supports them.
Patient Friendly e-Bulletin: November 2018
Read the November 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Closing the Gaps in Health Technology
Kent Ritter describes how technology can help provide a better patient experience.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.
Oct. 21-26: HCAHPS Changes Coming in Opioid Bill
Oct. 18—Major legislation, which could be signed into law next week, aims to address the opioid crisis and includes changes to Medicare’s hospital patient survey.
Patient Friendly e-Bulletin: September 2018
Read the September 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
Refining the Art and Skill of Juggling
The relationship between patient satisfaction and payment challenges financial leaders to keep both balls in play.