Patient Experience

Mandates related to pricing, Medicare participation lead hospital concerns over healthcare IT proposed rules

Hospitals supported many of the transparency goals of two proposed healthcare IT rules, but two areas drew sharp concerns.

Rich Daly June 5, 2019

Arbitration approach the most likely option among pending surprise-bill legislation: analysts

Among numerous legislative approaches proposed to eliminate surprise healthcare bills, an approach using arbitration remains most popular in Congress, say legislative analysts.

Rich Daly May 30, 2019

You should talk: Opportunities for patient financial conversations

Kristen Mazurek of Geisinger Health talks about the challenge of conversations with inpatients for whom care is not routine. Also, the latest healthcare finance news and key performance indicators for value-based payment.

Erika Grotto May 30, 2019

How health systems can capture consumers’ attention and loyalty

To succeed in an era of consumerism, healthcare organizations must effectively engage consumers throughout the customer life cycle.

Erin Jospe, MD May 28, 2019

Hospitals cut safety-related patient deaths by 22% since 2016: Leapfrog

A national safety-grading group concluded that a combination of factors enabled hospitals to reduce annual safety-related deaths by 45,000, or 22%, since 2016.

Rich Daly May 16, 2019

Data Shows Executives’ Main Concern Is New Entrants Disrupting Healthcare Status Quo

What patient pain points are driving them to alternative providers.

Chad Mulvany, FHFMA May 6, 2019

Increasing Patient Financial Engagement with a Revenue Cycle Management Overhaul

Atrium Health saw a 52 percent increase in new patient-payment-plan accounts and flexible patient payment plan opt-ins after it reevaluated its entire financial strategy and restructured its financial flow, all in the middle of its RCM system installation.  

Steve Burr March 5, 2019

The Plain Community: Meeting a Unique Consumer Healthcare Challenge

Jeff Goldsmith, John Porter, and Maria Royce describe one health system’s effective solution for addressing the healthcare needs of a religious community whose belief systems prevent them from accessing care via common, mainstream approaches. 

John Porter February 28, 2019

3 Best Practices to Reduce the Cost of Healthcare Miscommunication

Will O’Connor discusses the top causes of miscommunication among medical staff and ways to avoid them to ensure patient safety and fewer malpractice claims. 

Will O’Connor February 27, 2019

Q&A: Do Price Transparency Regulations Improve the Patient Experience?

Two healthcare finance leaders explain why their organizations are placing more emphasis on patient education and customer service than on new regulations surrounding charge transparency.

Elizabeth Barker February 26, 2019
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