Why optimizing the patient experience should be on every C-suite leader’s radar
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization can lose a customer. A few years ago, his wife was mistakenly billed for a $25 copay that she already paid, and then the account was fast-tracked into collections. Despite receiving excellent clinical care, his wife vowed…
Mandates related to pricing, Medicare participation lead hospital concerns over healthcare IT proposed rules
Hospitals supported many of the transparency goals of two proposed healthcare IT rules, but two areas drew sharp concerns.
Arbitration approach the most likely option among pending surprise-bill legislation: analysts
Among numerous legislative approaches proposed to eliminate surprise healthcare bills, an approach using arbitration remains most popular in Congress, say legislative analysts.
You should talk: Opportunities for patient financial conversations
Kristen Mazurek of Geisinger Health talks about the challenge of conversations with inpatients for whom care is not routine. Also, the latest healthcare finance news and key performance indicators for value-based payment.
How health systems can capture consumers’ attention and loyalty
To succeed in an era of consumerism, healthcare organizations must effectively engage consumers throughout the customer life cycle.
Hospitals cut safety-related patient deaths by 22% since 2016: Leapfrog
A national safety-grading group concluded that a combination of factors enabled hospitals to reduce annual safety-related deaths by 45,000, or 22%, since 2016.
Data Shows Executives’ Main Concern Is New Entrants Disrupting Healthcare Status Quo
What patient pain points are driving them to alternative providers.
Increasing Patient Financial Engagement with a Revenue Cycle Management Overhaul
Atrium Health saw a 52 percent increase in new patient-payment-plan accounts and flexible patient payment plan opt-ins after it reevaluated its entire financial strategy and restructured its financial flow, all in the middle of its RCM system installation.
The Plain Community: Meeting a Unique Consumer Healthcare Challenge
Jeff Goldsmith, John Porter, and Maria Royce describe one health system’s effective solution for addressing the healthcare needs of a religious community whose belief systems prevent them from accessing care via common, mainstream approaches.
3 Best Practices to Reduce the Cost of Healthcare Miscommunication
Will O’Connor discusses the top causes of miscommunication among medical staff and ways to avoid them to ensure patient safety and fewer malpractice claims.