Patient Experience

Executive orders on price transparency

HFMA’s Chad Mulvany provides insight on the Trump Administration’s June 24 executive order aimed at improving price and quality transparency.

Chad Mulvany, FHFMA June 28, 2019

Analysis: New HELP draft surprise-bill legislation bases payments on geographic median rate

Recent changes to the HELP draft surprise-bill legislation indicate there is unity in Congress around calculating payments to providers for out-of-network services, but challenges to the geographic-median approach are on the horizon.

Chad Mulvany, FHFMA June 25, 2019

Integration supports Presbyterian’s ‘Complete Care’ program

Presbyterian Healthcare Services, based in Albuquerque, is a locally owned, not-for-profit health system of nine hospitals, a statewide health plan and a growing multispecialty medical group. We serve one in three New Mexicans through our healthcare services and insurance coverage. For Presbyterian patients with serious, complex medical needs, we offer a high-touch program that combines primary,…

Nancy Guinn, MD June 19, 2019

CMS identifies keys to success in bundled payment as BPCI-A deadline looms

Ahead of next week’s deadline for providers to join the largest voluntary bundled payment program, the agency in charge of the program identified lessons learned from successful participants.

Rich Daly June 19, 2019

Four key takeaways from Congress’s latest single-payer hearing

Although the first hearing by a healthcare committee on recent coverage expansion proposals was supposed to encompass a range of Democratic bills, national single-payer proposals garnered almost all the attention.

Rich Daly June 19, 2019

CareCredit: A proven payment solution

An industry-leading patient financial solutions company details how its credit card solution facilitates patient payment, helping the patient and healthcare organization.

HFMA June 18, 2019

Providers push arbitration approaches used in some state surprise-bill laws

What should Congress learn from states’ experiences with laws attempting to curtail surprise healthcare bills?

Rich Daly June 13, 2019

Medicare Advantage plans accelerating their move into SDOH, advocate says

Medicare health plans have increasing authority to grapple with the social determinants of health, and more are pursuing such initiatives.

Rich Daly June 12, 2019

Earning a 4-start patient-experience rating takes dedication

Main article: Why optimizing the patient experience should be on every C-suite leader’s radar Under Maryland’s hospital rate-setting system, 1% of hospital payment from all payers is based on an organization’s performance on the HCAHPS inpatient survey. “It can be millions of dollars for organizations that can be lost or gained,” says Lisa Allen, PhD,…

Laura Ramos Hegwer June 11, 2019

How one hospital improved its call-bell responsiveness

Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…

Laura Ramos Hegwer June 11, 2019
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