Patient Experience

Offering long-term payment plans to meet the financial needs of patients

A forward-thinking bank talks about its accessible patient finance program, which gives patients a way to afford care while ensuring timely payment for healthcare organizations.

HFMA August 31, 2020

New data analytics hold the key to promoting consumerism in healthcare

Panelists at HFMA’s Digital Annual Conference in August explored how recent advances in data analytics are helping to improve the patient experience of care and advance consumerism in healthcare.

Eric C. Reese, PhD August 13, 2020

How leaders should respond to social justice issues for the benefit of their employees and organization

In response to the ongoing social justice movement, leaders should thoroughly examine their organizations’ systems and policies.

Jill Geisler August 3, 2020

Patient financial experience: What we’ve learned from COVID-19

HFMA President and CEO Joe Fifer discusses patient financial experience lessons learned from dealing with COVID-19.

Joseph J. Fifer, FHFMA, CPA July 31, 2020

Rethinking patient payments and providing a consumer-friendly experience

An innovative healthcare technology company talks about how its technology-fueled billing and payment platform enables a compassionate patient financial experience while efficiently driving revenue into a healthcare organization.

HFMA July 31, 2020

Primary care providers are partnering with employers to form an optimal primary care delivery system

HFMA's Katie Gilfillan says the time may be right for a re-orientation of the healthcare system, where hospitals, physician groups and purchasers of care along with payment models are aligned to support a more patient-centric system.

Katie Gilfillan July 30, 2020

A surprising analysis around hospital reimbursement during the COVID-19 pandemic. Plus: What is Joe Biden’s healthcare plan?

Iodine Software's Troy Wasilefsky discusses a recent analysis his company performed around hospital reimbursement. Some of the results may surprise you. Also in this episode, Rich Daly and Chad Mulvany discuss Joe Biden's healthcare plan.

Erika Grotto July 30, 2020

Congress may not provide a surprise bill fix prior to the election, but patients may find HFMA’s consumer guide useful

Given Congress is unlikely to provide a surprise bill fix prior to the election, Chad Mulvany suggests hospitals provide patients with HFMA's consumer guide on avoiding surprise bills to learn what questions to ask prior to any scheduled services.

Chad Mulvany, FHFMA July 29, 2020

7 ways to improve collaboration between finance and clinical leadership

By taking the right approach to collaboration, healthcare finance and clinical leaders can improve results for their patients and their organizations.

Nick Hut July 27, 2020

Virginia Mason Institute transformation expert says healthcare systems can reduce waste and improve their margins

Virginia Mason Institute’s Rhonda Stewart shares how healthcare systems can reduce costs and improve patient and worker metrics by eliminating waste.

Deborah Filipek June 24, 2020
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