Patient Experience

SDOH: An emerging population health priority

In recent years, public health and not-for-profit organizations have focused on addressing social determinants of health (SDOH) and their impact on individuals’ wellness and ability to access healthcare services. Progress has been slow to date, but recent initiatives suggest use of effective approaches to addressing SDOH is gaining momentum.

Pam Nicholson, MBA December 18, 2020

Amid some resistance by healthcare workers, COVID-19 vaccine delivery continues to roll out

Amid the early rollout of COVID-19 vaccines, provider organizations are urging reluctant clinicians and other employees to take the inoculation.

Rich Daly December 16, 2020

How hospitals are trying to get patients to return amid COVID-19

Hospitals are using a variety of efforts — from television campaigns to patient outreach — to get patients to return for care.

Rich Daly December 8, 2020

Revamping patient engagement and collections — digitally

Four companies presented 10-minute case studies at the HFMA Digital Annual Conference. Leaders from these organizations share the solutions of the case studies, which drive improved solutions in healthcare revenue cycle.

HFMA November 30, 2020

The consumerism imperative in 2020: coming full circle

HFMA President and CEO Joe Fifer offers a perspective on consumerism initiatives in this pandemic year.

Joseph J. Fifer, FHFMA, CPA November 25, 2020

What can providers do as COVID-19 poses increased headwinds to uninsured rate

HFMA's Chad Mulvany says as the number of uninsured patients increases, providers will need to have medical accounts resolution processes in place that stress patient education and engagement as early in the process as possible.

Chad Mulvany, FHFMA November 12, 2020

Survey: COVID-19 profoundly affecting patient collections and financial assistance programs

This report focuses on key takeaways of the COVID-19 pandemic’s effect on patient collections at healthcare facilities based on an HFMA online survey for Digital Annual Conference attendees.

HFMA October 29, 2020

Hospitals predict significant shifts in payer mix, revenue cycle operations post pandemic

In an HFMA conducted survey, 151 healthcare leaders answered questions about their projections for payer mix, consumer and employee experience strategies, revenue cycle IT budgets, electronic health record satisfaction and price transparency preparedness.

HFMA October 29, 2020

Why humanizing technology maximizes patient engagement and increases financial value for health systems

Going digital has become a buzzword in the healthcare industry, and while answers abound to help healthcare leaders achieve this goal, the right question is hardly ever asked.

J. Alex Bacchetti, MBA October 1, 2020

HFMA issues updated patient bill payment guidelines amid pandemic, public pressure

HFMA recently updated its industry guidelines on billing dispute resolution practices in response to the financial challenges of the pandemic and public pressure.

Rich Daly September 30, 2020
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