Patient Experience

Addressing the Rising Patient Payment Obligation: Impact and Strategies amid today’s challenging healthcare environment

In the Fall of 2021, CommerceHealthcare® sponsored a focused survey conducted by the Health Management Academy (HMA), an organization for executives from the nation’s top health systems and leading companies. The HMA survey involved both quantitative polling and in-depth telephone interviews to explore current issues in patient financial experience. This report combines those findings with…

HFMA May 19, 2023

2023 Change and Strategy Research Report

HFMA, with sponsorship from Guidehouse, surveyed 182 health system CFOs, CEOs, and other executives to understand how staffing and patient volumes are expected to change in 2023, and how various market factors may be influencing strategy and goals.

HFMA January 18, 2023

Prioritization helps drive success in healthcare

A survey found that the most successful healthcare organizations are those that embrace consumerism and proactively seek ways to better meet patient needs.

Jeni Williams August 26, 2022

An enhanced patient experience requires technology with a personal touch

A positive patient experience begins before the patient steps foot in a facility, followed by an efficient and accurate process every step of the way.

HFMA March 3, 2022

A New Era of Health Consumerism & Flexible Financing

The American healthcare system is experiencing significant shifts, moving past long-standingnorms. Health consumers increasingly want the new point-of-purchase financing options synonymous with today’s retail experience for their healthcare. Hospitals and health systems are turning to flexible financing solutions to meet today’s health consumers wherethey are,helping themplan forthe carethey needwithin theirbudgets.

Shannon Burke November 18, 2021

3 reasons healthcare providers are eager to offer text-to-pay convenience

Healthcare providers should consider the benefits of offering a text to pay option for their patients.

HFMA May 5, 2021
googletag.cmd.push( function () { googletag.display( 'hfma-gpt-leaderboard' ); } );