Design thinking: A human-centric approach to problem solving in healthcare
Listen to the podcast. Design thinking: A human-centric approach to problem solving in healthcare Design thinking is a process that’s gotten a lot of attention over the last few years, and it’s proving a useful tool in healthcare. On a recent episode of the Voices in Healthcare Finance podcast, Jess Roberts, who leads the Culture…
Design thinking: A human-centric approach to problem solving in healthcare
Jess Roberts from the University of Minnesota discusses how the iterative process of design thinking can help healthcare organizations solve problems. Also in this episode, Michael Bumann of sponsor Red Dot discusses how his clients have taken the millions of dollars they've gained through using Red Dot's motor vehicle accident account platform to accomplish organizational goals.
To patients, the financial experience isn’t separate from the clinical one. Here’s how to leave them with a good lasting impression.
HFMA President and CEO Joe Fifer interviews Jason Wolf, president and CEO of The Beryl Institute and a speaker at HFMA's upcoming Revenue Cycle Conference, about the importance of remembering the "human experience" in all aspects of healthcare.
To patients, the financial experience isn’t separate from the clinical one. Here’s how to leave them with a good lasting impression.
Listen to the podcast. On a recent episode of the Voices in Healthcare Finance podcast, HFMA President and CEO Joe Fifer spoke with Jason Wolf, president and CEO of The Beryl Institute, about the continued importance of keeping the human experience front and center in organizational strategy. Wolf will speak on this topic at HFMA’s…
Covenant Health sees a 4.6-fold ROI by automating workflows for philanthropic medical financial aid programs
Read about this solution that combines artificial intelligence (AI) with live, human patient advocates to find philanthropic programs, appropriately match and apply those programs to patients and convert uncompensated care to cash.
Thought Leadership Retreat summary reports
Read reports from HFMA's Annual Thought Leadership Retreat.
The pandemic isn’t the only reason for deferred care: Many transgender adults regularly forego care due to discrimination in healthcare settings
People defer care for many reasons. HFMA Chair Tammie Jackson shares how to make patients feel welcome and promote health equity, focusing on transgender adults.
Healthcare News of Note: Amazon Care’s virtual health services are now available nationwide, and in-person care services are launching in more than 20 new cities in 2022
Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Amazon Care plans to expand in-person care to 20+ new cities in 2022, GAO raises concerns about HHS’s leadership and coordination of public health emergencies, and a new study shows more physicians suffered burnout in 2021 than in 2020.
Patients have access to more information than ever. How should we be talking to them about it?
The Information Blocking Final Rule from the 21st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On this episode, Terry Hush, CEO of Roji Health Intelligence, discussed how that access should change the conversations providers are having with their patients.
Patients have access to more information than ever. Why aren’t we talking to them about it?
Listen to the podcast. The Information Blocking Final Rule from the 21st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On a recent episode of the Voices in Healthcare Finance podcast, Terry Hush, CEO of Roji Health Intelligence, discussed…