Patient Experience

Healthcare News of Note: Nearly half of U.S. physicians considering a change in employment, according to a Doximity study

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Nearly half of physicians are considering a change in employment, 66% of nurses are considering leaving the profession, and physicians can take steps to improve patients’ understanding.

Deborah Filipek June 21, 2022

2022 healthcare trends driving change in patient financial engagement

Disruptive changes brought on by rising medical costs and increased patient cost sharing require an evolution in traditional patient billing and collection practices. Rapidly changing state and federal regulations, COVID-19, consumer behaviors and expectations, disrupters, technology and operational challenges impact healthcare in parallel.

HFMA May 31, 2022

The negative effect of fat bias on health outcomes

Cardiologist and epidemiologist Dr. Christopher Labos discusses weight bias in healthcare, including what health indicators to focus on instead of weight and how to help patients who are at risk improve their health outcomes without explicit or implicit fat shaming.

Erika Grotto May 3, 2022

It’s Patient Experience Week: Check out HFMA resources on improving the patient financial experience

The financial experience is an important yet often underappreciated part of the overall patient experience. During Patient Experience Week, there are many simple ways for a healthcare organization to celebrate its revenue cycle team’s accomplishments.

HFMA April 22, 2022

Beyond healthcare: What consumers want

West Health-Gallup recently found only 5% of consumers believe that Americans are receiving high-value healthcare. Joe Fifer says addressing this challenge will require a new mindset and an expanded mission, but he believes healthcare leaders are up to it.

Joseph J. Fifer, FHFMA, CPA April 15, 2022

David Johnson: Cracks in the Foundation (Part 3): Overcoming healthcare’s services-need mismatch

Clinical care only accounts for 20% of health outcomes, yet this area is where America disproportionately invests its healthcare resources. To overcome U.S. healthcare’s services-need mismatch, there should be a greater investment in healthy multipliers that help to address the social and economic factors, health behaviors and the physical environment that drive the remaining 80% of health outcomes.

David W. Johnson April 4, 2022

The real reason people don’t get vaccinated for COVID-19? They don’t feel like it.

Vaccination for COVID-19 has been a topic of hot debate, but even among those people who received their initial shots, the uptake on boosters has been underwhelming. On a recent episode of the “Voices in Healthcare Finance” podcast, Jacob Braude, a principal at life sciences consulting firm ZS, discussed what makes people decide to get vaccinated and what drives them away.

Erika Grotto April 4, 2022

Healthcare News of Note: Staffing shortages in hospitals and healthcare settings are ‘actively jeopardizing’ patient safety, says ECRI

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Staffing shortages top the list of patient safety concerns, nearly a third of surveyed nurses said they may leave their direct patient care jobs, and MA plans collected $12 billion more in 2020 than traditional Medicare.

Deborah Filipek March 28, 2022

Providers implement automation and explore staffing options to streamline revenue cycle

In this roundtable, finance leaders discuss tactics they’ve used to implement automated tools and extend their workforce to reduce waste in their revenue cycle processes, aiming to improve patient experience and control costs.

HFMA March 24, 2022

An enhanced patient experience requires technology with a personal touch

A positive patient experience begins before the patient steps foot in a facility, followed by an efficient and accurate process every step of the way.

HFMA March 3, 2022
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