2022 healthcare trends driving change in patient financial engagement
Disruptive changes brought on by rising medical costs and increased patient cost sharing require an evolution in traditional patient billing and collection practices. Rapidly changing state and federal regulations, COVID-19, consumer behaviors and expectations, disrupters, technology and operational challenges impact healthcare in parallel.
The negative effect of fat bias on health outcomes
Cardiologist and epidemiologist Dr. Christopher Labos discusses weight bias in healthcare, including what health indicators to focus on instead of weight and how to help patients who are at risk improve their health outcomes without explicit or implicit fat shaming.
It’s Patient Experience Week: Check out HFMA resources on improving the patient financial experience
The financial experience is an important yet often underappreciated part of the overall patient experience. During Patient Experience Week, there are many simple ways for a healthcare organization to celebrate its revenue cycle team’s accomplishments.
Beyond healthcare: What consumers want
West Health-Gallup recently found only 5% of consumers believe that Americans are receiving high-value healthcare. Joe Fifer says addressing this challenge will require a new mindset and an expanded mission, but he believes healthcare leaders are up to it.
David Johnson: Cracks in the Foundation (Part 3): Overcoming healthcare’s services-need mismatch
Clinical care only accounts for 20% of health outcomes, yet this area is where America disproportionately invests its healthcare resources. To overcome U.S. healthcare’s services-need mismatch, there should be a greater investment in healthy multipliers that help to address the social and economic factors, health behaviors and the physical environment that drive the remaining 80% of health outcomes.
The real reason people don’t get vaccinated for COVID-19? They don’t feel like it.
Vaccination for COVID-19 has been a topic of hot debate, but even among those people who received their initial shots, the uptake on boosters has been underwhelming. On a recent episode of the “Voices in Healthcare Finance” podcast, Jacob Braude, a principal at life sciences consulting firm ZS, discussed what makes people decide to get vaccinated and what drives them away.
Healthcare News of Note: Staffing shortages in hospitals and healthcare settings are ‘actively jeopardizing’ patient safety, says ECRI
Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Staffing shortages top the list of patient safety concerns, nearly a third of surveyed nurses said they may leave their direct patient care jobs, and MA plans collected $12 billion more in 2020 than traditional Medicare.
Providers implement automation and explore staffing options to streamline revenue cycle
In this roundtable, finance leaders discuss tactics they’ve used to implement automated tools and extend their workforce to reduce waste in their revenue cycle processes, aiming to improve patient experience and control costs.
An enhanced patient experience requires technology with a personal touch
A positive patient experience begins before the patient steps foot in a facility, followed by an efficient and accurate process every step of the way.
Design thinking: A human-centric approach to problem solving in healthcare
Listen to the podcast. Design thinking: A human-centric approach to problem solving in healthcare Design thinking is a process that’s gotten a lot of attention over the last few years, and it’s proving a useful tool in healthcare. On a recent episode of the Voices in Healthcare Finance podcast, Jess Roberts, who leads the Culture…