Personalized communication helps State provide the highest possible recovery and patient-satisfaction rates for clients
Learn about a company that combines advanced technology with human interaction to increase recoveries and patient satisfaction.
U.S. Bank 2023 Healthcare Payments Insight Report
In this infographic, learn about 2023 Healthcare payments trends.
The power of AI in healthcare: a leader’s guide
In this new guide, explore five key areas every healthcare organization should consider when developing a generative AI strategy and assessing potential vendors’ solutions.
Navigating toward successful contract negotiations with health plans
A group of healthcare leaders discuss various tactics they are using to negotiate better rates with payers and ensure payers’ commitment to accurate, timely payment.
Geeta Nayyar: Healthcare industry needs to take charge in refuting misinformation
In the early months of the COVID-19 pandemic, Geeta Nayyar, MD, MBA, found herself captivated by the misinformation — and disinformation — spewed across social media. People were falling prey to lies, conspiracy theories and snake-oil hucksters, and in some cases, the bad advice killed them. The environment reminded her of another deadly misinformation crisis…
Shawn Stack: The value of revisiting policies and processes for financial assistance
The charity care processes adopted by healthcare providers have attracted criticism in media stories focusing on the high cost of care. On a recent episode of HFMA’s “Voices in Healthcare Finance” podcast, HFMA Policy Director Shawn Stack discussed the value of revisiting financial assistance policies and processes. Below is an excerpt from the interview. Erika…
Reimagining charity care: How Monument Health puts patients first with an innovative financial assistance program
Deepak Manmohan Goyal, MD, MBBS, MBA, executive director for revenue cycle and supply chain at Monument Health, remembers the case of a 40-year-old patient with late-stage cancer who sought care at the Rapid City, S.D., health system a few years ago before succumbing to her disease. An earlier and unrelated care episode ideally would have…
Healthcare Blame Game: New York Times medical debt piece dubbed ‘laziest story of the year,’ plus revisiting charity care policies
Brad examines a New York Times article by investigative reporter Sarah Kliff about a recent study of patients whose debt was eliminated by RIP Medical Debt. Researchers say the results surprised them.
It’s time to revisit your charity care policy
The cover story in the May issue of hfm focuses on a South Dakota health system that developed a new process to identify charity care patients. In this episode, HFMA Policy Director Shawn Stack discusses why good financial assistance policies and process are essential to patient care.
Enhancing Patient Engagement and Healthcare Operations
This whitepaper presents the exploration of identity-based communication strategies within the healthcare industry to solve issues by prioritizing patient experience and ease of care services in a secure and trusted way.