Registration Academy Improves Performance
St. Joseph Health’s homegrown training program reduced the average training time for new hires by 25 percent and decreased training costs per trainee by $1,400.
Using Palm Vein Technology to Accurately Identify Patients
“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.
The Patient-Centric Revenue Cycle Roadmap
This tool is a graphic depiction of the contemporary revenue cycle road map, providing a description of and context for the typical revenue cycle work flows with a focus on the consumer, the patient, and the customer.
Ask the Experts: Price Estimates
What points should a hospital or medical group consider when generating a pre-service estimate of patient responsibility for patients with traditional Medicare coverage?
Does Price Transparency Work?
A recent Harvard study shows no patient spending decrease, but its parameters may overlook some key strategies.
Ask the Experts: Staffing Models
Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?
University Hospitals Transformed Patient Access and Improved Revenue by Nearly $10M
Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.
A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics
Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.