Patient Access

Hidden Costs of Duplicate Patient Records

Accurate patient data is more important than ever as value-based payment models take hold. An enterprise-wide database is one solution to avoid duplicate patient records that negatively affect productivity and costs.

Gordon Cooper April 10, 2018

CHRISTUS Health’s Digital Check-In Process Receives High Patient Ratings

CHRISTUS Health introduced a paperless check-in process that received overwhelmingly positive patient satisfaction rates. Within six months of completing the launch, per-patient revenues increased by 5.9 percent, which more than covered the expense of the digital check-in technology.

Lola Butcher March 15, 2018

Title: 2018 ACA Marketplace Plan Selections Reach 97 Percent of 2017 Total

Feb. 7—Nationwide plan selections in government-run individual-insurance marketplaces reached 11.8 million during open enrollment for 2018, according to outside analysts.

Rich Daly February 8, 2018

Expediting Access to Care With Same-Day Appointments

Allegheny Health Network’s Kenyokee Crowell describes the health system’s push to implement same-day appointments in response to rising demand for convenience in scheduling.

Kenyokee Crowell January 25, 2018

Trendsetter: Re-envisioning Patient Identification

This article discusses how Imprivata is transforming the patient identification process, leveraging next-generation biometric solutions to ensure accuracy and improve efficiency.

HFMA January 25, 2018

Steps to Building a Consumer-Centric Payment Network

By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines. 

HFMA January 23, 2018

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.

Lola Butcher January 22, 2018

Indiana Health Group Patients Turn to Online Registration Forms

New patients can access and submit referral and registration paperwork via a link on the IHG website. That information is then passed on electronically to the billing, preauthorization departments, and scheduling departments, saving patients and staff time.

Chris Byers November 21, 2017

It All Starts with Patient Access

Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream. 

Eric Krepfle November 16, 2017

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.

Lola Butcher November 15, 2017
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