How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
A Clean (Hospital) Bill of Health
Kristen Mazurek, manager of patient financial services at Geisinger Health, talks about the hospital revenue cycle. Also, the latest healthcare finance news.
Handling patient financial conversations in high-stress ED scenarios
John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the "Fast Five" on avoiding emergency department denials.
2 tech tips for efficiently contacting patients
A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.
Short-term plans have little adverse effect on insurance market: study
Although a federal boost to short-term insurance plans raised alarm among hospital advocates, early evidence suggests there has been little adverse impact on the individual insurance market.
HFMA’s Annual Conference features revenue cycle sessions
In addition to addressing revenue cycle challenges and solutions, the conference offers customized cohort sessions and keynote speakers focused on innovation.
Interoperability and Patient Access to Health Data Proposed Rule Summary
This document summarizes the proposed rule on interoperability and patient access to health data, published by CMS, in the March 4, 2019, Federal Register.
Meadows Health Digital Initiative Improves Patient Communication and Reduces Errors
Meadows Health patient engagement technology has had a positive impact on the registration process, patient satisfaction, and revenue.
National Hospital Survey Shares Insight into CMS’s Price Transparency Requirement
Hospitals expressed uncertainty about the usefulness of information supplied in response to CMS’s IPPS transparency requirements, but also recognize that the rule amplifies healthcare industry efforts to provide meaningful price estimates for healthcare services.
Three Strategies for Improving Patient Access in Physician Practices
Stanford Health Care enhanced patient access at newly acquired physician practices by identifying key metrics, improving the efficiency of workflows, and leveraging technology.