Patient Engagement: Establishing Patients as Partners in Care
Dorothy Fisher, MD, writes that successfully engaging patients requires thinking like them and offering robust resources and service choices.
Lessons from a Leading ACO Performer
Strategies ranging from aligned partnerships to investments in technology to provider and patient education have helped Banner Health Network thrive in the Pioneer Accountable Care Organization program.
TeleNICU Offers High-Value Care to Tiniest Patients
Mitch Hall of Children’s Health in North Texas describes a TeleNICU program that helps the tiniest pediatric patients, delivering high-quality care at an affordable rate.
Taking a Systematic Approach to Hospital Policy Development
Hospitals can develop effective policies by developing a “policy on policies,” taking into consideration content guidelines, making policies easily accessible by all staff, and considering how staff will interpret the policy language.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Leveraging the Lab to Achieve Strategic Objectives
Organizations like Henry Ford Health System are using technology and collaborative partnerships to showcase their labs’ value.
Forum Webinar: How to Identify and Eliminate the Hidden Costs of Poor Quality
During this Sept. 8, 2016, HFMA Forum webinar, a health system CEO and chair of surgery discussed how finance and clinical leaders can work together to identify and eliminate quality-related costs.
How Emory Clinic Uses Game-Based Principles to Boost Productivity
Leaders at Emory Clinic use gamification techniques to improve revenue cycle staff performance. In three months, A/R staff increased their productivity by 7.9 percent, trimmed six days from net days in A/R, and increased net payments by 6.2 percent.
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.
Ask the Experts: Rural Hospital Resources
I work at a rural 24-bed critical access hospital and am looking for a finance policy and procedure manual, as well as a payroll specialist job description.