Productivity and Process Improvement

Henry Ford Health System Cuts Food Service Net Cost Per Patient Day

The health system achieved a 1-3 percent cost reduction by moving to self-operated services and streamlining vendors, while adding room service and healthier food options.

Laura Ramos Hegwer December 1, 2017

Carolinas Healthcare System Saved $1.5M Annually by Using Remote Interpreter Technology

The health system increased patient interpreter services from 370,211 minutes in 2015 to 915,466 in 2016, but still experienced a systemwide language access expense reduction of $203,360. 

TECHNOLOGY: Danilo Formolo December 1, 2017

Feeding the Demand for Performance Management Information: Reports or Dashboards?

Access to actionable data presented in well-structured reports and dashboard formats optimizes decision-making.

Jeff Goldstein November 27, 2017

What Revenue Cycle Departments can Learn from the Hospitality Industry

An emphasis on customer service can help revenue cycle staff increase cash flow, mitigate denial risk, and improve customer satisfaction.

Lisa A. Eramo November 14, 2017

Virtual Work Drives Productivity at Cleveland Clinic

Since initiating its remote worker program, Cleveland Clinic’s revenue cycle department has experienced a 13 percent increase in productivity.

Heidi Peris October 31, 2017

Understanding the Problem of Claim Processing Waste

Even small improvements in connectivity and transparency could save a few dollars per healthcare claim, which adds up very quickly.

Erin Murphy October 16, 2017

Prioritizing Accounts Helps Sanford Health Lift Patient Payments by $2.1M

Scoring and segmenting patients according to their propensity to pay, combined with using an automated dialer, can significantly improve the productivity of patient account teams. 

Laura Ramos Hegwer October 13, 2017

Applying Cost Accounting to Hospital Print for Optimal Value

Sean Hughes explains how a more efficient approach to printing can contribute to value initiatives.

Sean Hughes October 5, 2017

Using Physician Assistants Can Save Costs

Healthcare executives responding to a recent survey overwhelming agree that transforming costs is a “significant” or “very significant” need, but more than 50 percent have no cost reduction targets for the next five years or have a goal of 1-5 percent—a range that is far below what will be required to transform cost structures.

HFMA October 3, 2017

New Survey Finds Current Cost Transformation Initiatives Lack Required Urgency

Healthcare executives responding to a recent survey overwhelming agree that transforming costs is a “significant” or “very significant” need, but more than 50 percent have no cost reduction targets for the next five years or have a goal of 1-5 percent—a range that is far below what will be required to transform cost structures.

Todd Fitz October 3, 2017
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