Sustained Performance Improvement Requires Culture of Excellence
By using a systematic approach to build a culture of continuous improvement and implement Lean principles, health systems can dramatically boost operational performance in quality, safety, and other domains.
Confronting the Loneliness Epidemic
CareMore Health’s Robin Caruso describes a new organizational initiative to address loneliness in at-risk patients.
Meeting Individuals with Mental Health Crises Outside the Hospital
A community mental health program in New Hampshire keeps 100 patients a month out of the emergency department.
Enterprisewide Revenue Cycle Management Reduces Costs, Improves Patient Loyalty
Moving toward a holistic approach to revenue cycle management addresses increasing consumer demand for streamlined appointment scheduling, patient information sharing, and bill payment.
Value-Based Employee Compensation in an Inpatient Rehabilitation Facility
Tying employee compensation directly to performance, rather than experience, can encourage better job performance.
Revenue Cycle Departments Increase Productivity
A two-year rise in revenue cycle department productivity is attributed to outsourcing and staff ability to handle more claims in less time.
The Impact of Duplicate Patient Records on Revenue
Duplicate patient records have a negative impact on value-based payment strategies as well as staff productivity and patient satisfaction.
Have Hospitals Done Enough to Reduce Costs?
John Johnston describes the need for a meaningful, long-term plan to cut costs.
Reimagining Cross-Continuum Relationships
This article examines how DHG Healthcare partnered with a health system to improve care coordination for hip replacements due to fracture.
Palliative Care in the ED Improves Value
Although implementing palliative care processes in the ED is challenging initially, such care can reduce avoidable costs and unnecessary suffering.