How design thinking in healthcare can improve customer service
Healthcare organizations should use the concept of design thinking as an approach to problem solving, placing innovations in a larger, multidimensional context.
The price of precision medicine: 3 ways for health plans to manage genetic-testing costs
With spending on genetic testing expected to grow significantly, health plans can use three steps to get a handle on costs.
OPPS rule to bring many hospital financial challenges — and a little help
The long-awaited Medicare proposed rule for hospital outpatient payments includes a high-profile mandate on hospitals to release rates negotiated with commercial health plans, among other regulations that could pose financial challenges. Several smaller provisions could help hospitals.
Healthcare leaders agree about the value of supply chain management
The main influencers in supply chain management decisions are supply chain leaders and the CFO.
CareMore Health: Addressing loneliness leads to lower rates of ED, hospital use
Through a holistic program that addresses senior patients’ psychological, social and physical health, a provider is successfully treating loneliness and improving outcomes.
2 states take the lead in implementing innovative healthcare reforms
Washington and Colorado are seeking to funnel noteworthy innovations in healthcare reform, including a public option, through their Medicaid infrastructures.
Geriatric EDs improve care, reduce utilization
Main article: Innovation in action: The genesis of the geriatric ED Adults ages 65 and older account for about 18% of total emergency department (ED) visits, according to the American College of Emergency Physicians (ACEP). That percentage has increased steadily in the past decade and will do so for the foreseeable future. There were 43…
First, last and only: Seizing the opportunity for patient financial conversations
Eric Foust of IntegraConnect and Chris Watanabe, a former executive at the Regional Emergency Medical Services Authority, talk about the particular challenges of collecting patient information during an ambulance transport. Then, in a sponsored segment by CareCredit, senior vice president Tuck Ross will talk about the behavior and treatment of patients as consumers.
Master disaster: Preparedness tips from FEMA and HHS
Melissa Harvey of the National Healthcare Preparedness Program and Charles Reneau of the Center for Domestic Preparedness discuss how hospitals can better prepare for natural and man-made disasters, plus a special appearance from amateur weatherman Frankie MacDonald.
Lessons in women’s leadership
Women from a panel discussion at HFMA's Annual Conference talk about their leadership experiences.