Consumer Engagement in the Wake of the Election
At a time of potential turmoil in health care, organization leaders must be more mindful than ever of the need to earn consumers’ trust.
Lessons from a Leading ACO Performer
Strategies ranging from aligned partnerships to investments in technology to provider and patient education have helped Banner Health Network thrive in the Pioneer Accountable Care Organization program.
TeleNICU Offers High-Value Care to Tiniest Patients
Mitch Hall of Children’s Health in North Texas describes a TeleNICU program that helps the tiniest pediatric patients, delivering high-quality care at an affordable rate.
Treating the Mind and Body as One
U.S. health plans are pursuing ways to integrate behavioral health care and primary care with the goal of improving care for patients with mental health conditions.
Taking a Systematic Approach to Hospital Policy Development
Hospitals can develop effective policies by developing a “policy on policies,” taking into consideration content guidelines, making policies easily accessible by all staff, and considering how staff will interpret the policy language.
Improving Health and Financial Outcomes With Evidence-Based Clinical Decision Support
Joe Guerriero explores provider use of evidence-based clinical decision support tools.
Healthcare Innovation: What’s the Return on Value?
Healthcare finance leaders have an opportunity in 2017 to shape the future for U.S. health care by helping populations, organizations, and individuals to thrive.
Establishing Quality Interactions With Patients
One emergency medicine physician group raised its patient satisfaction scores from below the 20th percentile to the 99th percentile.
A Physician’s Advice on Protecting Productivity and Boosting Patient Satisfaction
A physician gives advice on protecting productivity and boosting patient satisfaction.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.