Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Ask the Experts: Physician Office Staffing
At what size should a medical practice consider hiring a controller and what is the current salary for such a position?
Tool: Sample Revenue Cycle Governance Council Charter
This is a sample tool from HFMA’s CFO Forum. Learn more about the CFO Forum and HFMA’s other Forums here. 1. Purpose To serve as the governing council for the revenue cycle
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.
Developing an Effective Revenue Cycle Meeting Agenda
An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.
Ask the Experts: Staffing Models
Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?
How Hospital CFOs Can Work More Effectively With Their Boards of Directors
CFOs can take five steps to encourage strong board relations and governance.
Ask the Experts: ACO Staffing and Training
We are moving into an accountable care organization (ACO) model this year. What skills should we be targeting for our finance staff to ramp up for the change?
Ask the Experts: Rural Hospital Resources
I work at a rural 24-bed critical access hospital and am looking for a finance policy and procedure manual, as well as a payroll specialist job description.
Revenue Cycle: Cost Center or Strategic Asset?
“If you begin to view your revenue cycle as an asset versus overhead, you begin to make strategic investments in that asset and you begin to develop and grow that asset,” says Jeffery Hurst of Florida Hospital.