Turning conflict into collaboration: How to manage workplace disagreements
Dealing with the increased likelihood of workplace conflict, healthcare leaders can use best practices to turn conflicts into positive situations.
Successful Rural Hospital Surpasses Perceptions
A rural hospital CFO shares his organization’s capital finance strategies and plans to manage future change.
Healthcare Finance Leaders Should Belong to the Heartbeat of Progress
HFMA President and CEO Joe Fifer shares highlights of HFMA’s new initiative to reinvent the membership experience.
Marcus Whitney says it’s time healthcare leaders embrace disruption
Industry disruption presents opportunities for established healthcare organizations to partner with emerging companies. For that to happen, the entrepreneur says, leaders need to find the right mindset.
A high-reliability healthcare supply chain: beyond the clinician
Applying the principles of high-reliability organizations to the healthcare supply chain is a key step in enhancing overall quality.
Earning a 4-start patient-experience rating takes dedication
Main article: Why optimizing the patient experience should be on every C-suite leader’s radar Under Maryland’s hospital rate-setting system, 1% of hospital payment from all payers is based on an organization’s performance on the HCAHPS inpatient survey. “It can be millions of dollars for organizations that can be lost or gained,” says Lisa Allen, PhD,…
Why optimizing the patient experience should be on every C-suite leader’s radar
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization can lose a customer. A few years ago, his wife was mistakenly billed for a $25 copay that she already paid, and then the account was fast-tracked into collections. Despite receiving excellent clinical care, his wife vowed…
How physician-finance partnerships pave the way to higher-value care
Physician leaders and finance leaders can use their respective strengths to complement each other and help each other thrive in a value-based environment.
Whitney’s steps to future-proofing your organization
Become a learning organization Learning organizations are constantly assessing information and determining what the next action should be. “This is not necessarily a core competency that I have found in my engagement with the healthcare industry, but it is what the tech titans inherently do,” Whitney says. “It is built into their DNA.” Establish a vision,…
How HFMA is bringing together healthcare finance
HFMA President and CEO Joe Fifer offers a perspective on the new and traditional opportunities that the HFMA community offers.