Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Bad Debt, Charity Care Contribute To Differences in Patient Revenue
Low margin hospitals may be receiving reduced payments from commercial insurance, which may contribute to their lower net patient revenues.
10 Critical Medicaid Trends to Watch
It is important for hospitals and health systems to forecast the impact of proposed healthcare legislation on Medicaid payments, eligibility teams, and patients.
Strategies to Assist Uninsured Patients
Wooster Community Hospital reaches out to uninsured patients with package pricing and Medicaid application assistance.
How to Improve Up-Front Collections at a Surgery Center: One Health System’s Success Story
A Virginia medical center found that patients who are provided with accurate cost estimates are more likely to pay up front for their procedures.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
Two New Revenue Cycle Models For Three Key External Challenges
Kent Ritter continues his discussion of how a healthcare organization might look to implement measures to improve its revenue cycle.
Financial Counseling: A Day in the Life
As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.