Improved Patient Payments Allow Health System to Reinvest in Growth
In less than a year, Hackensack Meridian Health’s patient loan program has helped patients cover almost $3.5 million in medical costs, cut bad debt from patient pay in half, and achieved an ROI of 380 percent.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
Ask the Experts: Determining Patient Financial Assistance Eligibility
What household expenses are required to determine financial assistance eligibility?
The Pros and Cons of Recourse and Nonrecourse Patient Financing
Considerations for outsourced patient financing include evaluating impact on patient experiences and day-to-day plan administration, as well as options that fit hospitals’ patient populations.
Responsive Payment Support: Finding the Right Balance for Patients With HDHPs
With growing numbers of self-pay patients face difficulties in meeting their payment obligations, healthcare providers can assist them by providing responsive payment support, including offers of tailored payment plans
It All Starts with Patient Access
Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Hospital’s Tax-Exempt Status Revoked for Lack of Community Health Needs Assessment
The IRS stated that a rural hospital had failed to conduct a proper community health needs assessment and make it widely available to the public. The hospital’s tax-exempt status under section 501(c)(3) was revoked retroactively.
NYU Langone Emergency Physicians Connect Patients to Financial Counselors
Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.
TCPA Lawsuits Are Exploding
The TCPA was never intended to prohibit or negatively affect legitimate business-related calls, but that has been the result of court decisions allowing class action lawsuits.