New Traditions of Efficiency in Emergency Medicine
Kenneth J. Heinrich discusses how efficient handling of emergency department patients can maximize revenue and increase patient satisfaction.
Developing a Mobile Revenue Cycle
Jeff Wood presents payment ideas for appealing to the tech-savvy patient.
Revenue Cycle Department Gives Beyond Its Patient Access Services
MetroHealth’s revenue cycle staff work together to assist the local community with basic needs as well as healthcare access and financing.
AvaSure: Using Video Monitoring to Improve Patient Safety and Achieve Cost Efficiencies
Brad W. Playford, founder and CEO of AvaSure, discusses the value and benefits of virtual patient monitoring.
Not Yet Free from Harm
Tejal Gandhi addresses ways healthcare organizations can pursue the goal of greater patient safety.
The Importance of a Clean Hospital Room, According to Patients
Medicare cost report data provide a means for assessing the effects of various factors on the quality of a hospital’s housekeeping services and how that quality affects patient perceptions.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
A Closer Look at Effective Early-Out Strategies
Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.
Primary Care Quality Incentive Program: Focus of Patient Satisfaction Questions
Bon Secours Virginia Medical Group’s primary care quality incentive program has eight measures that focus on patient satisfaction.
How a Ride-Sharing Program Drives Better Patient Experiences
CareMore’s Scott Rinefort describes a ride-sharing partnership that has boosted patient satisfaction with the organization’s nonemergency medical transportation services.