How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Patient Friendly e-Bulletin: September 2017
Read the September 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Optimize Patient Payments with a Unified Merchant Services Solution
By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.
HealthFirst Financial: Opening the Door to Affordable Health Care
KaLynn Gates, president and corporate counsel for HealthFirst Financial, discusses how a patient-centered financing program can drive patient satisfaction and enhance loyalty while improving organizational financial performance.
Patient Friendly Billing E-Bulletin: July 2017
Read the July 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Let Data Drive the Design
Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process.
CHRISTUS Health Pioneers Safety Experience Triad
Debi Pasley of CHRISTUS Health describes how the health system brought together three quality-improvement initiatives in one cohesive program. Results have exceeded expectations.
Can We Get a National Action Plan for Patient Safety?
Bipartisan collaboration among the nation’s political leaders is required to develop an action plan for ensuring patients receive safe, high-quality care within the U.S. healthcare system.
Patient Friendly Communications E-Bulletin: May 2017
In the May 2017 issue of Patient Friendly Communications you'll read a case study about award-winning patient friendly communication and best practices for securing patient data.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.