Q&A: Do Price Transparency Regulations Improve the Patient Experience?
Two healthcare finance leaders explain why their organizations are placing more emphasis on patient education and customer service than on new regulations surrounding charge transparency.
Why don’t more patients use transparency tools?
A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.
Patient Friendly e-Bulletin: January 2019
Read the January 2019 issue of HFMA's Patient Friendly Billing e-Bulletin.
hfm Magazine: January 2019
Cover Story Psychology and Behavioral Change Theory as Applied to Changing Revenue Cycle Payment Models Healthcare providers should consider a retail-like payment experience for patients. By Rajesh Voddiraju Web Exclusives Using Ambulatory Pricing Strategically to Protect and Grow Market Share An increasing regulatory focus on price transparency also is an impetus for hospitals and health…
Patient Engagement Strategies and Technologies that Are Positively Impacting Value-Based Care Models
A roundtable of senior healthcare leaders discussing patient engagement strategies and the technology that supports them.
hfm Magazine: December 2018
The December 2018 edition of hfm explores people and culture in healthcare finance, focusing on performance improvement, academic-community relationships, and care delivery.
Patient Friendly e-Bulletin: November 2018
Read the November 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Closing the Gaps in Health Technology
Kent Ritter describes how technology can help provide a better patient experience.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.