Why don’t more patients use transparency tools?
A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.
Patient Engagement Strategies and Technologies that Are Positively Impacting Value-Based Care Models
A roundtable of senior healthcare leaders discussing patient engagement strategies and the technology that supports them.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Closing the Gaps in Health Technology
Kent Ritter describes how technology can help provide a better patient experience.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.
Oct. 21-26: HCAHPS Changes Coming in Opioid Bill
Oct. 18—Major legislation, which could be signed into law next week, aims to address the opioid crisis and includes changes to Medicare’s hospital patient survey.
Refining the Art and Skill of Juggling
The relationship between patient satisfaction and payment challenges financial leaders to keep both balls in play.
Improving Patient Experience May Reduce Readmissions
Providers should ask high-risk patients about their care experiences before discharge to help reduce costly readmissions.
Crunching the Numbers
Providers should focus on improving quality, reducing costs, and delivering a positive patient experience to stage a high-functioning physician referral network.
UAB Medicine’s Check-in Kiosks Please Patients and Improve Processes
Impressed with the patient-friendly benefits of check-in kiosks at its orthopedic clinic, UAB Medicine has expanded installation to most of its outpatient clinics. The kiosks speed registration, improve data collection, and increase patient payments.